Tenant Resources

Tenant Resources

Current Tenants

For our current residents we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay your rent, or just to drop us a line. We love to hear from our residents.

Prospective Tenants

If you are looking for a quality rental in Duluth, Superior, or the Iron Range area, we have an inventory of single family homes and apartments for lease. When you rent from Heirloom, you can be assured of a high-level of professionalism with quick maintenance response. We take pride in being partners for the long haul with our owners and residents.

Tenant FAQ

Please call our main number: 218-390-4317 and press 1 to reach our 24/7 maintenance line. (If this involves fire, a natural gas smell, or power outage please contact the appropriate emergency response personnel, links for reference are on the contact page.)

In the case of an emergency DO NOT submit an online request.

You can do this several ways.

Online:

  • Click on the “Request Maintenance” button above
  • Log in by clicking on the 3 lines in the upper right side and scrolling down to ‘log in’ (All our tenants will have received invite e-mails from property meld to sign up.)
  • Click the blue “+ New Meld” button on the upper right side and follow the directions.
  • Adding photos and descriptive detail will help our maintenance team a lot.

Phone:

Call our main line at 218-390-4317 and press 1 to reach our 24/7 maintenance line..

202 E 1st Street, Duluth, MN 55802—right next door to the Red Herring Lounge.

You can pay your rent online through your tenant portal 24/7 for free with a check ACH, or with a Credit Card for a small fee. Rent can also be mailed to P.O. Box 3144, Duluth, MN 55803 (no cash in the mail please) or paid in person at our downtown office.

Our office is open Monday – Friday 9 a.m. –  4:30 p.m. and closed on major holidays.

Rent is due on the first and is considered late on the 5th at which point a late fee is assessed.

MN Power handles electric utilities in Duluth, MN. They can be reached at 218-722-2625.

Comfort Systems handles water / sewer and gas utilities in Duluth, MN. They can be reached at 218-730-4050.

Superior Water Light & Power handles electric, water / sewer, and gas utilities in Superior WI. They can be reached at 715-394-2200.

Proctor Public Utilities handles electric, water / sewer, and gas utilities in Proctor, MN. They can be reached at 218-624-4055.

Lake Country Power handles electric utilities in rural areas west of Duluth. They can be reached at 1-800-421-9959.

Two Harbors Public Utilities handles electric, water / sewer and gas utilities in Two Harbors, MN. They can be reached at 218-834-6531.

Some of our properties do allow pets with a separate Pet Lease Addendum to your lease, and an additional $25 per month.

Lawn care may or may not be included at your property. Please refer to your lease agreement. If it is included we will service it at regular intervals. If it is not included lawn care is a tenant responsibility. City code requires the lawn be maintained below 8” at all times. Weekly mowing is recommended to keep up with the lawn in typical weather.

Snow clearing may or may not be included at your property. Please refer to your lease agreement. If it is included we will service the property on the next business day following a snow event. If it is not included, snow clearing is a tenants responsibility. City code requires the sidewalks and entry walkway to be cleared within 24 hours.

Garbage schedules vary throughout the city; each garbage can has the provider name and phone number on the side of the can. Simply call, give them your address and they will let you know what day they service your location.

Recycling is included throughout the city, if you do not have a recycling can, call your provider and they will drop one off.

Self help videos on common repair items

Per the terms of your residential lease agreement you are responsible, at your own expense, for certain repair items. Click the button below to view self help repair videos on common repair items for which you may be responsible.

Questions?

Have one of our professional property managers contact you about pricing

Utility Information

Useful Links & Resources


It is the responsibility of our residents, unless they are included in the lease, to secure utilities for their residence. Please find below information and links to the major utilities serving our area.

Utility Companies

Sanitation Services

Internet & Cable